Help center / Getting help

How to tell Claimsfy is still working

Every edition

Claimsfy shows when it's still working, so you know to wait.

  • Opening Claimsfy: you see Loading Claimsfy with the edition name and a moving bar until the app is ready or asks you to sign in. If it takes more than 8 seconds it adds Still loading. If Claimsfy can't start, a message at the bottom says why and what to do.
  • While something works: a green bar runs across the very top of the screen with a short label under it, such as Claimsfy AI is working…, Writing the narrative report…, Loading… or Saving…. After 4 seconds the label also counts the seconds.
  • Done: the bar and the label go away by themselves when the work is finished.
  • Quick things don't flash it: anything that finishes in a moment doesn't show the bar.
  • Claimsfy AI requests can take a while: writing a full narrative or reviewing many photos can take a minute or more. While the bar is moving, it's still working; you can keep reading the file.
  • Claimsfy Support: the same bar shows while Support answers your question and while the next page loads.
  • Reduced motion: if your device is set to reduce motion, the bar stays still instead of sliding; the label still shows.