Who sees what (Letters)
| Adjuster | Supervisor / admin | |
|---|---|---|
| Claims they own or are assigned to | ✓ | ✓ |
| Every claim | – | ✓ |
| Assign / reassign claims | – | ✓ |
| Company and carrier letter rules, price list, guideline library | read | change |
| Other users | supervisors | everyone |
| Adjuster | Supervisor / admin | |
|---|---|---|
| Claims they own or are assigned to | ✓ | ✓ |
| Every claim | – | ✓ |
| Assign / reassign claims | – | ✓ |
| Company and carrier letter rules, price list, guideline library | read | change |
| Other users | supervisors | everyone |