Help center / Getting help

Approving a Claimsfy Support request (administrators)

Every edition

When Claimsfy Support asks to fix something, administrators get an email, a note appears at the bottom left of Claimsfy, and 🛟 Support requests in the 👤 menu shows how many are waiting. Open the request: it says what will change, for whom, why and who asked. Approve runs it in your workspace and tells Support the result, and Support lets the person who asked know; Decline stops it (you can add a short reason). Nothing changes until an administrator approves. Requests nobody answers expire after 7 days. Every request and decision is in Usage history.

To stop Claimsfy Support checking or fixing anything in your workspace, open 👤 → 🛟 Support requests and choose Turn them off at the bottom. People can still use 🛟 Get help; answers then come from the help center.