Help center / AI features

Marking damage on photos (arrows and circles)

Every edition

In Claimsfy Field, Desk, Carrier, TPA, QA and Estimate, every photo can carry an arrow or circle that shows exactly where the damage is. The photo itself is never changed: the marks are kept with it and drawn on the reports.

  • Mark a photo: click ✏️ Mark damage on a damage photo (or ✏️ on any other photo, or ✏️ Mark in the magnifier). Pick ⭕ Circle or ➚ Arrow and red, yellow or white, then drag on the photo, or tap the damage to drop one. Tap a mark to move it; drag its white dots to resize it. Save keeps the marks; ‹ › saves and goes to the next damage photo.
  • Claimsfy AI marks them too: labeling a damage photo also circles the damage; Mark them with AI (in the bar above the photos) and Find the damage (in the editor) do it on request. AI circles are dashed and the photo says AI marked · check until you ✓ Keep them or save them in the editor. Until then they don't print. Check that each circle is on the damage before you keep it. AI never replaces marks you drew.
  • Where they print: the photo report (PDF, Word and web page), the photo sheet, the estimate report's photo pages, the contact sheet, the photo ZIPs and Save photo. They go with the photos to the desk, back to the field, to a firm on a dispatch and in an inspection package.
  • Don't want markup? Don't use markup in the bar above the photos turns it off for your account: it's off on every device you sign in on, and other adjusters keep their own choice. The arrows, circles and ✏️ buttons go away, Claimsfy AI stops marking photos and every report prints the clean photos. Your marks are kept, so Use markup brings them back. If you change it with no signal, it's saved to your account when you're back online. To leave one photo clean, open it and choose No markup on this photo.
  • A circle is in the wrong place on the report? Open the photo, drag the circle and Save. An AI circle nobody kept doesn't print at all.
  • Need the original photo files? A photo saved with marks doesn't carry the camera's date and location details. Turn markup off, then download the photos.