Help center / Sign-in and access

Forgot password or the reset email didn't arrive

Every edition
  1. On the sign-in page, click Forgot your password? and enter your username or email.
  2. The Choose a new password link works once, for 1 hour. Check spam or junk.
  3. Each account gets at most 3 reset emails an hour.

No email? Your company's email delivery may not be set up: your administrator can reset your password in 👥 Manage users, or Claimsfy Support can ask them to approve sending you a reset email. The page says the same thing whether or not an account exists, for security.