Help center / Sign-in and access

Lost phone or new phone (two-step sign-in)

Every edition
  1. Use one of your recovery codes in place of the 6-digit code (each works once).
  2. No recovery codes? Your administrator opens 👥 Users & access, finds you and presses Reset. You set two-step sign-in up again at your next sign-in.
  3. Claimsfy Support can request the reset; your administrator approves it in your workspace.

Moving to a new phone: sign in, open 👤 → Two-step sign-in and set it up again on the new phone.