Help center / AI features

"AI access wasn't allowed" or "The AI key was refused"

Every edition

On a team server, "AI access wasn't allowed. Allow it when prompted to use drafting." or "The AI key was refused" means Anthropic rejected the company's AI key. It isn't something the user did.

Administrator:

  1. Open the Anthropic console (console.anthropic.com) → API keys and check the key is active. If it was deleted or rotated, create a new one.
  2. Check Billing and limits: a workspace that reached its spend limit or has no credit refuses requests.
  3. In Render → the service → Environment, replace ANTHROPIC_API_KEY with the active key and save. Render restarts the service.
  4. Try any AI button again.

In the hosted demo, the message can also mean the browser asked for permission to use AI and it was declined: reload and allow it.