:root{--paper:#F2F5F3;--panel:#FFFFFF;--sunk:#E7EDEA;--ink:#16201D;--muted:#4F5E59;--line:#D2DBD7;--green:#0E6A5B;--green-ink:#FFFFFF;--green-soft:#D9EEE8;--band:#0B4C41;--band-ink:#F2F7F5;--band-muted:#B9D3CB;--amber:#8A4E00;--amber-soft:#F8E9D4;--red:#B3261E;--red-soft:#FBE3E1;
  --ok:#0ca30c;--warn:#fab219;--serious:#ec835a;--crit:#d03b3b;--none:#C9D2CE;--s1:#2a78d6;--s2:#eb6834;
  --f-display:"Archivo","Arial Narrow",system-ui,sans-serif;--f-body:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",sans-serif;--r:10px;color-scheme:light}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--paper:#0E1412;--panel:#151D1A;--sunk:#121A17;--ink:#E5ECE9;--muted:#A3B1AB;--line:#2A3632;--green:#4FC2A9;--green-ink:#06231C;--green-soft:#16352E;--band:#0A2E28;--band-ink:#E5F0EC;--band-muted:#93B5AB;--amber:#F0B25A;--amber-soft:#3A2A16;--red:#F08A82;--red-soft:#3D1D1A;--none:#33403C;--s1:#3987e5;--s2:#d95926;color-scheme:dark}}
:root[data-theme="dark"]{--paper:#0E1412;--panel:#151D1A;--sunk:#121A17;--ink:#E5ECE9;--muted:#A3B1AB;--line:#2A3632;--green:#4FC2A9;--green-ink:#06231C;--green-soft:#16352E;--band:#0A2E28;--band-ink:#E5F0EC;--band-muted:#93B5AB;--amber:#F0B25A;--amber-soft:#3A2A16;--red:#F08A82;--red-soft:#3D1D1A;--none:#33403C;--s1:#3987e5;--s2:#d95926;color-scheme:dark}
*{box-sizing:border-box}[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:16px/1.55 var(--f-body)}
a{color:var(--green)}a:hover{text-decoration-thickness:2px}
h1,h2,h3,h4{font-family:var(--f-display);font-stretch:106%;line-height:1.15;margin:0;letter-spacing:-.01em}
:focus-visible{outline:3px solid var(--green);outline-offset:2px}
.skip{position:absolute;left:-999px;top:0;background:var(--panel);padding:8px 12px;z-index:9}.skip:focus{left:8px}
button,input,select,textarea{font:inherit;color:inherit}
.btn{appearance:none;display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:8px 16px;border-radius:8px;border:1.5px solid var(--green);background:var(--green);color:var(--green-ink);font-weight:600;cursor:pointer;text-decoration:none;white-space:nowrap}
.btn:hover{filter:brightness(1.07)}.btn:disabled{opacity:.55;cursor:default}
.btn.ghost{background:transparent;color:var(--green)}.btn.quiet{background:transparent;border-color:var(--line);color:var(--ink)}.btn.small{min-height:34px;padding:4px 12px;font-size:14px}.btn.danger{border-color:var(--red);background:transparent;color:var(--red)}
input[type=text],input[type=email],input[type=password],input[type=url],input[type=search],input[type=number],input:not([type]),select,textarea{width:100%;border:1.5px solid var(--line);background:var(--panel);border-radius:8px;padding:9px 12px}
textarea{resize:vertical}input:focus,select:focus,textarea:focus{border-color:var(--green);outline:none;box-shadow:0 0 0 3px var(--green-soft)}
label.f{display:grid;gap:4px;font-size:14px;font-weight:600}label.f span{color:var(--muted);font-weight:500}
.wrap{max-width:1180px;margin:0 auto;padding:0 20px}
/* header band */
.top{background:var(--band);color:var(--band-ink)}
.top .wrap{display:flex;align-items:center;gap:20px;min-height:62px;flex-wrap:wrap}
.logo{display:flex;align-items:center;gap:10px;color:var(--band-ink);text-decoration:none;font:700 19px var(--f-display);font-stretch:110%}
.logo svg{width:30px;height:30px}
.logo small{font:500 15px var(--f-body);color:var(--band-muted);font-stretch:100%}
.nav{display:flex;gap:4px;margin-left:auto;flex-wrap:wrap}
.nav a{color:var(--band-ink);text-decoration:none;padding:8px 12px;border-radius:8px;font-weight:500}.nav a:hover{background:rgba(255,255,255,.08)}.nav a[aria-current=page]{background:rgba(255,255,255,.14)}
.pill{display:inline-flex;align-items:center;gap:7px;font-size:14px;font-weight:600;padding:4px 10px 4px 8px;border-radius:999px;text-decoration:none;white-space:nowrap}
.pill i{font-style:normal;display:inline-grid;place-items:center;width:18px;height:18px;border-radius:50%;font-size:11px;color:#fff}
.pill.operational i{background:var(--ok)}.pill.degraded i{background:var(--warn);color:#2A1C00}.pill.partial i{background:var(--serious);color:#2A1100}.pill.major i{background:var(--crit)}
.top .pill{background:rgba(255,255,255,.1);color:var(--band-ink)}
.ctx{background:var(--green-soft);color:var(--ink);font-size:14.5px}.ctx .wrap{padding-top:9px;padding-bottom:9px;display:flex;gap:8px 16px;flex-wrap:wrap;align-items:center}
.ctx b{font-weight:600}.ctx.anon{background:var(--sunk)}
/* home */
.home{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:40px;padding-top:40px;padding-bottom:60px;align-items:start}
.lead h1{font-size:clamp(30px,4.4vw,46px);font-weight:800;max-width:16ch}
.lead p{color:var(--muted);max-width:60ch;margin:10px 0 0;font-size:17px}
.composer{margin-top:22px;background:var(--panel);border:1.5px solid var(--line);border-radius:14px;padding:12px;display:grid;gap:10px}
.composer:focus-within{border-color:var(--green);box-shadow:0 0 0 4px var(--green-soft)}
.composer textarea{border:0;padding:6px 8px;min-height:84px;font-size:17px;background:transparent;box-shadow:none}.composer textarea:focus{box-shadow:none}
.composer .row{display:flex;gap:10px;align-items:center;justify-content:space-between;flex-wrap:wrap}
.composer .hint{font-size:13.5px;color:var(--muted)}
.chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}
.chip{appearance:none;border:1.5px solid var(--line);background:transparent;border-radius:999px;padding:6px 14px;font-size:14.5px;cursor:pointer;color:var(--ink)}.chip:hover{border-color:var(--green);color:var(--green)}
.suggest{margin-top:10px;font-size:14.5px}.suggest b{display:block;font-weight:600;margin-bottom:4px}.suggest a{display:block;padding:3px 0}
/* the case file */
.case{margin-top:26px}
.tab{display:inline-flex;align-items:baseline;gap:10px;background:var(--band);color:var(--band-ink);padding:9px 16px 8px;border-radius:12px 12px 0 0;font-family:var(--f-display);font-stretch:108%;position:relative;top:1px;flex-wrap:wrap}
.tab b{font-size:17px;font-weight:700;font-variant-numeric:tabular-nums}.tab span{font:500 14px var(--f-body);color:var(--band-muted)}
.file{background:var(--panel);border:1.5px solid var(--band);border-radius:0 14px 14px 14px;padding:6px 0}
.entry{display:grid;grid-template-columns:86px minmax(0,1fr);gap:0 16px;padding:14px 20px;border-bottom:1px solid var(--line)}
.entry:last-child{border-bottom:0}
.entry time{font-size:13px;color:var(--muted);font-variant-numeric:tabular-nums;padding-top:3px}
.entry .who{font-weight:600;font-size:14.5px;margin-bottom:3px}.entry .who small{font-weight:400;color:var(--muted)}
.entry.you{background:var(--sunk)}
.entry.staff .who{color:var(--green)}
.entry.system{padding-top:8px;padding-bottom:8px}.entry.system .body{font-size:14px;color:var(--muted)}
.body p{margin:0 0 8px}.body p:last-child{margin-bottom:0}.body ol,.body ul{margin:4px 0 8px;padding-left:22px}.body li{margin:3px 0}.body code{background:var(--sunk);padding:1px 5px;border-radius:5px;font-size:.92em}
.steps{margin:8px 0 0;padding:0;list-style:none;font-size:13.5px;color:var(--muted)}
.steps li{display:flex;gap:7px;align-items:baseline}.steps li::before{content:"✓";color:var(--green);font-weight:700}.steps li.no::before{content:"–";color:var(--muted)}
.working{display:flex;gap:10px;align-items:center;color:var(--muted);font-size:14.5px}
.dot3{display:inline-flex;gap:4px}.dot3 i{width:6px;height:6px;border-radius:50%;background:var(--green);animation:blink 1.2s infinite both}.dot3 i:nth-child(2){animation-delay:.2s}.dot3 i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.25}40%{opacity:1}}@media (prefers-reduced-motion:reduce){.dot3 i{animation:none;opacity:.7}}
.fix{margin-top:10px;border:1.5px solid var(--line);border-left:5px solid var(--amber);border-radius:10px;padding:10px 14px;background:var(--panel)}
.fix.done{border-left-color:var(--green)}.fix.declined,.fix.failed{border-left-color:var(--red)}
.fix b{display:block}.fix .st{font-size:13.5px;color:var(--muted)}.fix .btn{margin-top:8px}
.after{display:flex;flex-wrap:wrap;gap:8px;padding:14px 20px;border-top:1px dashed var(--line)}
.contact{padding:14px 20px;border-top:1px dashed var(--line);display:grid;gap:10px}
.contact .two{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.rate{display:flex;gap:8px;align-items:center;padding:12px 20px;border-top:1px dashed var(--line);font-size:14.5px;flex-wrap:wrap}
.reply{margin-top:14px}
/* side */
.side{display:grid;gap:26px}
.side h2{font-size:17px;margin-bottom:8px}
.side ul{list-style:none;margin:0;padding:0}.side li{padding:7px 0;border-bottom:1px solid var(--line);font-size:14.5px}.side li:last-child{border-bottom:0}
.side li small{display:block;color:var(--muted);font-size:13px}
.side .pill{background:var(--panel);border:1.5px solid var(--line);color:var(--ink)}
/* help center */
.page{padding-top:36px;padding-bottom:60px}
.page h1{font-size:clamp(28px,4vw,40px);font-weight:800}
.search{display:flex;gap:10px;margin:18px 0 30px;max-width:640px}
.areas{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:28px 36px}
.areas h2{font-size:18px;margin-bottom:6px}.areas ul{list-style:none;margin:0;padding:0}.areas li{padding:5px 0;border-bottom:1px solid var(--line);font-size:15px}
.areas details summary{cursor:pointer;color:var(--green);font-size:14.5px;padding:6px 0}
.results{list-style:none;margin:0;padding:0;max-width:760px}.results li{padding:14px 0;border-bottom:1px solid var(--line)}.results a{font-weight:600;font-size:17px}.results p{margin:4px 0 0;color:var(--muted);font-size:14.5px}
.article{display:grid;grid-template-columns:minmax(0,72ch) 260px;gap:48px;align-items:start}
.crumbs{font-size:14px;color:var(--muted);margin-bottom:10px}
.doc{font-size:16.5px}.doc h2{font-size:22px;margin:26px 0 8px}.doc h3{font-size:18px;margin:22px 0 6px}.doc h4{font-size:16px;margin:18px 0 4px}.doc p{margin:0 0 12px}.doc ul,.doc ol{margin:0 0 12px;padding-left:24px}.doc li{margin:4px 0}
.doc code{background:var(--sunk);padding:1px 5px;border-radius:5px;font-size:.9em}.doc pre{background:var(--sunk);padding:12px 14px;border-radius:10px;overflow:auto;font-size:14px}.doc pre code{background:none;padding:0}
.doc blockquote{margin:0 0 12px;padding:4px 16px;border-left:4px solid var(--green-soft);color:var(--muted)}
.tablewrap{overflow-x:auto;margin:0 0 14px}table{border-collapse:collapse;width:100%;font-size:14.5px}th,td{text-align:left;padding:7px 10px;border-bottom:1px solid var(--line);vertical-align:top}th{font-weight:600;background:var(--sunk)}
.tags{display:flex;gap:6px;flex-wrap:wrap;margin:10px 0 20px}.tag{font-size:13px;padding:2px 9px;border-radius:999px;background:var(--green-soft);color:var(--ink)}
.stuck{background:var(--panel);border:1.5px solid var(--line);border-radius:12px;padding:16px}.stuck p{margin:6px 0 12px;font-size:14.5px;color:var(--muted)}
/* status */
.banner{display:flex;align-items:center;gap:14px;border-radius:14px;padding:18px 20px;margin:20px 0 28px;font:700 21px var(--f-display);border:1.5px solid var(--line);background:var(--panel)}
.banner i{font-style:normal;display:inline-grid;place-items:center;width:34px;height:34px;border-radius:50%;color:#fff;font-size:17px;flex:none}
.banner.operational i{background:var(--ok)}.banner.degraded i{background:var(--warn);color:#2A1C00}.banner.partial i{background:var(--serious);color:#2A1100}.banner.major i{background:var(--crit)}
.comp{background:var(--panel);border:1.5px solid var(--line);border-radius:14px;padding:4px 20px}
.crow{padding:16px 0;border-bottom:1px solid var(--line)}.crow:last-child{border-bottom:0}
.crow .h{display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap}.crow .h b{font-size:16.5px}
.state{display:inline-flex;align-items:center;gap:7px;font-size:14.5px;font-weight:600}.state i{font-style:normal;display:inline-grid;place-items:center;width:18px;height:18px;border-radius:50%;font-size:11px;color:#fff}
.state.operational i{background:var(--ok)}.state.degraded i{background:var(--warn);color:#2A1C00}.state.partial i{background:var(--serious);color:#2A1100}.state.major i{background:var(--crit)}
.bars{display:grid;grid-template-columns:repeat(90,minmax(0,1fr));gap:2px;height:30px;margin-top:10px}
.bars span{border-radius:2px;background:var(--none)}.bars span.operational{background:var(--ok)}.bars span.degraded{background:var(--warn)}.bars span.partial{background:var(--serious)}.bars span.major{background:var(--crit)}
.barsx{display:flex;justify-content:space-between;font-size:12.5px;color:var(--muted);margin-top:4px}
.inc{background:var(--panel);border:1.5px solid var(--line);border-left:5px solid var(--warn);border-radius:12px;padding:14px 18px;margin-bottom:12px}.inc.major{border-left-color:var(--crit)}.inc.partial{border-left-color:var(--serious)}.inc.resolved{border-left-color:var(--ok)}
.inc h3{font-size:17px}.inc .u{margin:8px 0 0;font-size:14.5px}.inc .u small{color:var(--muted)}
/* footer */
.foot{border-top:1px solid var(--line);padding:22px 0 40px;font-size:14px;color:var(--muted)}.foot .wrap{display:flex;gap:10px 24px;flex-wrap:wrap}
.narrow{max-width:640px;margin:0 auto;padding:60px 20px}.narrow h1{font-size:32px;margin-bottom:10px}
/* admin */
.admin .top{background:#14211D}
.adm{padding-top:28px;padding-bottom:60px}
.adm h1{font-size:28px;font-weight:800;margin-bottom:4px}.adm .sub{color:var(--muted);margin:0 0 20px}
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin:18px 0 22px}
.kpis div{background:var(--panel);border:1.5px solid var(--line);border-radius:12px;padding:12px 14px}
.kpis span{display:block;font-size:13px;color:var(--muted)}.kpis b{font:800 26px/1.2 var(--f-display);font-variant-numeric:tabular-nums}
.grid2{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:22px;align-items:start}
.panel{background:var(--panel);border:1.5px solid var(--line);border-radius:14px;padding:16px 18px}
.panel h2{font-size:18px;margin-bottom:10px;display:flex;justify-content:space-between;gap:10px;align-items:center;flex-wrap:wrap}
.panel+.panel{margin-top:18px}
.list{width:100%}.list td,.list th{font-size:14.5px}.list a{font-weight:600}
.sp{display:inline-block;font-size:12.5px;font-weight:600;padding:2px 9px;border-radius:999px;background:var(--sunk);white-space:nowrap}
.sp.escalated{background:var(--red-soft);color:var(--red)}.sp.waiting_approval{background:var(--amber-soft);color:var(--amber)}.sp.waiting_customer{background:var(--green-soft)}.sp.open{background:var(--green-soft)}.sp.resolved,.sp.closed{color:var(--muted)}
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin:10px 0 16px}.tabs a{padding:6px 12px;border-radius:999px;border:1.5px solid var(--line);text-decoration:none;color:var(--ink);font-size:14.5px}.tabs a[aria-current=page]{border-color:var(--green);background:var(--green-soft)}
.tabs a small{color:var(--muted)}
.tl .entry{grid-template-columns:110px minmax(0,1fr)}
.entry.note{background:var(--amber-soft)}
.form{display:grid;gap:12px}.form .row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.out{white-space:pre-wrap;background:var(--sunk);border-radius:10px;padding:12px;font-size:14px;overflow:auto}
.warn{background:var(--amber-soft);border-radius:10px;padding:10px 14px;margin-bottom:16px;font-size:14.5px}
.chart{position:relative}.chart svg{width:100%;height:auto;display:block;overflow:visible}
.chart .ax text{fill:var(--muted);font-size:11px}.chart .grid line{stroke:var(--line);stroke-width:1}
.chart .l1{stroke:var(--s1);stroke-width:2;fill:none}.chart .l2{stroke:var(--s2);stroke-width:2;fill:none}
.chart .p1{fill:var(--s1)}.chart .p2{fill:var(--s2)}.chart .lab{font-size:12px;fill:var(--ink)}
.chart .cross{stroke:var(--muted);stroke-width:1;stroke-dasharray:3 3}
.legend{display:flex;gap:16px;font-size:13.5px;margin-bottom:6px;flex-wrap:wrap}.legend i{display:inline-block;width:14px;height:3px;border-radius:2px;vertical-align:middle;margin-right:6px}
.tip{position:absolute;pointer-events:none;background:var(--panel);border:1.5px solid var(--line);border-radius:8px;padding:6px 10px;font-size:13px;box-shadow:0 6px 20px rgba(0,0,0,.12);white-space:nowrap;z-index:2}
.toggle{font-size:13.5px}
.wsenv{white-space:pre;font-size:13.5px;background:var(--sunk);border-radius:10px;padding:12px;overflow:auto;user-select:all}
@media (max-width:980px){.home{grid-template-columns:minmax(0,1fr)}.article{grid-template-columns:minmax(0,1fr)}.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.grid2{grid-template-columns:minmax(0,1fr)}}
@media (max-width:640px){.wrap{padding:0 16px}.top .wrap{gap:6px 12px;padding-top:6px;padding-bottom:6px}.nav{margin-left:0;width:100%}.nav a{padding:6px 10px}.top .pill{display:none}
  .entry{grid-template-columns:minmax(0,1fr);padding:12px 14px}.entry time{padding:0;font-size:12.5px}.home{padding-top:24px;gap:28px}.contact .two{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.tl .entry{grid-template-columns:minmax(0,1fr)}.after,.rate,.contact{padding-left:14px;padding-right:14px}}
#csBar{position:fixed;left:0;right:0;top:0;height:4px;z-index:1000;pointer-events:none;overflow:hidden;opacity:0;transition:opacity .18s;background:rgba(14,106,91,.18)}#csBar.on{opacity:1}
#csBar i{position:absolute;top:0;bottom:0;left:0;width:42%;background:var(--green);box-shadow:0 0 8px var(--green);border-radius:0 2px 2px 0;animation:csSlide 1.15s cubic-bezier(.45,.05,.55,.95) infinite;will-change:transform}
#csChip{position:fixed;left:50%;top:calc(12px + env(safe-area-inset-top,0px));z-index:1000;pointer-events:none;display:flex;align-items:center;gap:8px;max-width:calc(100% - 32px);padding:7px 14px 7px 11px;border-radius:999px;background:var(--panel);color:var(--ink);border:1px solid var(--line);box-shadow:0 6px 22px rgba(0,0,0,.16);font-size:13px;font-weight:600;line-height:1.3;opacity:0;transform:translate(-50%,-6px);transition:opacity .18s,transform .18s}#csChip.on{opacity:1;transform:translate(-50%,0)}
#csChip .sp{flex:none;width:14px;height:14px;border-radius:50%;border:2px solid var(--green);border-right-color:transparent;animation:csSpin .8s linear infinite}#csChip .t{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}#csChip .s{flex:none;color:var(--muted);font-weight:500;font-variant-numeric:tabular-nums}
@keyframes csSlide{from{transform:translateX(-100%)}to{transform:translateX(240%)}}@keyframes csSpin{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){#csBar i{animation:none;width:100%}#csChip .sp{animation:none;opacity:.6}#csChip{transition:none}}@media print{#csBar,#csChip{display:none!important}}